Frequently Asked Questions

Q: How can I subscribe DeeptoPlay?

A: Please follow the steps

1. Click on the “Subscribe” option
2. This will take you to the subscription package page
3. Choose your Subscription package
4. Click the agree with terms box
5. Click the "Buy Now" button or "Proceed to Buy" button
6. This will take you to the payment gateway Page
7. Select your payment option
8. Please re-check the AMOUNT carefully before proceeding to pay.
9. Make sure you are "logged in" while watching your desired content.

 

Q: How can I subscribe DeeptoPlay app on my iPhone?

A: Please go to www.deeptoplay.com on your iPhone mobile browser. 

1. This will take you to the subscription package page
2. Choose your Subscription package
3. Click the agree with terms box
4. Click the "Buy Now" button or "Proceed to Buy" button
5. This will take you to the payment gateway Page
6. Select your payment option
7. Please re-check the AMOUNT carefully before proceeding to pay.

Make sure you are "logged in" with the same account on your iOS app while watching your desired content.

 

Q: How can I subscribe DeeptoPlay TV app on my Android TV?

A: Please go to www.deeptoplay.com on your laptop or mobile browser. 

1. This will take you to the subscription package page
2. Choose your Subscription package
3. Click the agree with terms box
4. Click the "Buy Now" button or "Proceed to Buy" button
5. This will take you to the payment gateway Page
6. Select your payment option
7. Please re-check the AMOUNT carefully before proceeding to pay.

Make sure you are "logged in" with the same account on your TV app while watching your desired content.

 

Q: How many devices can I access with one subscribed account?

A: One subscriber can enjoy 3 devices to watch DeeptoPlay.

Q: What is DeeptoPlay?

A: DeeptoPlay is a video streaming platform that offers Video on Demand. DeeptoPlay is available on both the app and the web.

Q: How can I enjoy DeeptoPlay services?

A: Anyone can enjoy the service through a subscription on the Web at DeeptoPlay or on the DeeptoPlay app by downloading it from Google Playstore or from Apple App Store.

Q: Who is eligible for the service?

A: Anyone who has an internet connection and/or has access to a computer, smart TV, or mobile phone is eligible for DeeptoPlay.

Q: On what devices are DeeptoPlay available?

A: The DeeptoPlay Mobile application is currently available on all Android devices and iPhones and the DeeptoPlay website can be used from any mobile or desktop-based browser. Users can also enjoy DeeptoPlay on the Android TV app.

Q: What type of content is available on DeeptoPlay?

A: DeeptoPlay offers a wide variety of video content such as Movies, Series, Shows, Non-Fiction Content, Music Video, DeeptoPlay Original Content, and many more Bangla and foreign language video content.

Q: Is DeeptoPlay available outside of Bangladesh?

A: Yes! DeeptoPlay is available to users worldwide. Anyone with a successful subscription can enjoy all the Deepto TV content and users with no active subscription plan can enjoy the free/open content on the DeeptoPlay platform.

Q: Why do I see 'This content is not available in your region?'

A: Certain DeeptoPlay content is not available in certain regions due to geographical restrictions from the content publishers or due to the legal restrictions of that country. If you think you are seeing this error unexpectedly, please send us a mail at support@deeptoplay.com, and we will get back to you as soon as we can.

Q: Do I have to subscribe to a plan to use DeeptoPlay?

A: To watch our free content, No! To watch premium content, Yes! After successfully logging in, you need to subscribe to one of the available plans to watch DeeptoPlay premium content.

Q: Is there any charge for a subscription?

A: The subscription charge will depend on your selected plan. There are multiple plans available for your convenience. Each subscription has a different charge/price tag related to it which is mentioned in the description. It is possible that due to promotional reasons, subscription charges will be waived or reduced for a certain time or location.

Q: How do I subscribe?

A: If you are logged in successfully, you will be automatically redirected to the subscription page to select one of the available subscription plans. Or you can also subscribe by clicking the “subscribe now” button.

Step 1: Login with your credentials (Email ID/ phone number and password)

Step 2: Select your desired subscription plan for the options

Step 3: Choose your desired payment method

Step 4: Complete the payment by providing the necessary information

You will receive a confirmation email if the subscription process is successful.

Q: How do I unsubscribe?

A: You can unsubscribe anytime from your Profile page. You will no longer have an active subscription after the current subscription period ends. You can subscribe again following the process described above.

Q: What is an Account Page?

A: An account page displays the account holder's name, registration information, and other details. Subscribed users can view their subscription details.

Q: Why am I facing issues playing videos?

A: Please check your internet connection. You can also send a screenshot to clarify the issue to support@deeptoplay.com

Q: Where do I post queries and complaints?

A: For queries and complaints, please mail to support@deeptoplay.com

Q: How can I pay for DeeptoPlay?

A: You can pay for your DeeptoPlay subscription through mobile payment options such as Bkash, Rocket, Nagad, etc. For Credit Cards, we accept international Visa, MasterCard, and American Express cards.

Q: Are there any additional fees associated with the subscription fee?

A: DeeptoPlay only charges for the mentioned subscription fee, which may or may not include local tax depending on your location. Some financial institutions may add additional transaction fees for foreign transactions. To learn more about their policy please contact the respective financial institution.

Q: Why am I seeing a message that there’s a problem with my payment method?

A: In cases when the financial institution rejects a request for a monthly charge, this message will be shown to you. In order to fix this, please contact your financial institution regarding the matter or go to pay options in DeeptoPlay to change the payment method. We will verify the new information, and notify you as soon as the payment is successful.

Q: How do I see my DeeptoPlay billing history or monthly invoice?

A: All of your previous transactions can be viewed on DeeptoPlay. In order to view the payment history please visit the profile page.

Q: What is renting a video? How does renting a video work?

A: With renting a video, you pay a fee each time you want to watch a premium content instead of paying a monthly subscription. When you rent a movie or show, we'll show you how long you can watch it for and how long it stays available after you start watching it.